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Colorich Designs
SHIPPING & RETURNS
SHIPPING POLICY
We want to make your shopping experience at colorichdesigns.com simple and convenient. Below is a list of estimated shipping times for merchandise to be shipped and delivered to you.
Currently, we ship to the US and Canada only.
Standard Delivery
Orders shipped via Standard Delivery will typically process within 3 days of receiving credit card authorization and verification. Once processed and shipped, you can expect it to arrive within 5-7 business days. International orders allow 10-30 days for your order to arrive. Allow extra time for color personalization orders.
Order Tracking
Once we ship your package we will send you an email with the status of your order along with tracking information.
Please contact us if you have any questions regarding your order.
Colorich Designs does not provide Refunds for Orders still in transit, unless they are deemed lost by our Support team.
If an order has not been delivered in 30 calendar days (for domestic US) or in 45 calendar days (for international orders), Customer should contact Colorich Designs Support within 1 week in order to be eligible for a reprint/refund.
If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, Colorich Designs reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by the Colorich Designs Support team.
An Order can be delayed due to delays from shipping carriers. Colorich Designs cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Colorich Designs assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Colorich Designs Support team determines that the package was lost in-transit.
RETURN & EXCHANGE POLICY
Products are unique and produced to the Order, therefore, they are non-refundable unless Colorich Designs' Support team determines that your product is faulty. If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, Colorich Designs can not be held responsible. Colorich Designs will investigate and may provide replacements or exchanges when appropriate.
You may submit requests for change of certain Order details, including address change or delivery method change. Our Support team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs.
After an Order is placed Colorich Designs cannot guarantee that it will be possible to issue a full or partial Refund in case of canceled Orders. Upon receiving a cancellation request, Colorich Designs will determine whether your cancellation is eligible for a full or partial Refund depending on the stage of the fulfillment of the Order.
Orders for products with recently updated artwork go through a Quality Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Colorich Designs will send Customer an email explaining the issue and any possible product quality repercussions. If You choose to proceed with the order, or if Colorich Designs does not receive a response within 7 days of the email notification, the order will be submitted and You will not be eligible for any replacements or refunds for this order. Orders that don’t meet other criteria of Colorich Designs' Terms of Service or Intellectual Property Policy will be cancelled, and charges refunded.
The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Colorich Designs' Support team. If the Produced Order is lost during Shipment, Colorich Designs will investigate and may provide replacements when appropriate.
After investigating your issue, if Colorich Designs' Support team determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of Colorich Designs.